Investigations are one of the least-loved aspects of employee relations, yet my hypothesis is that if HR leaders took more time to properly plan and carry out investigations, it would dramatically improve results and performance. The truth is, by failing to look at this strategically, we are missing opportunities, reducing effectiveness, and increasing risk. Each of those is a challenge in itself, but when each of them comes together, it becomes a credibility issue for HR.
January 25, 2017
Once they’re put in place, they exert tremendous power in making sure that the outcome of your investigation will be valid, transparent and legally defensible.
Protocols offer the assurance of consistency to every stakeholder in an internal investigation, and they demonstrate that your company is committed to a fair and credible process.
Each interview you conduct should begin by reviewing your organization’s protocols with the involved party to ensure expectations are clear and provide an opportunity to answer any questions.
How Your Company Benefits from Standardized Guidelines
Guidelines and structure do not exist solely as reminders to the interviewer; even if you are expert enough to produce the very same …
January 18, 2017
High turnover rates can be indicative of a larger problem within the workplace. Failing to deal with these issues can be a major problem for organizations of all sizes. Studies suggest that low retention rates can affect workplace morale, lower customer service quality, reduce productivity rates and ultimately affect the company’s bottom line.
In fact, the cost of losing even a low-level employee could cost a business as much as $25,000.
In a proactive measure to reduce turnover rates, many companies are turning to exit interviews to help them determine the causes behind the numbers. While this is undoubtedly an important step to help improve retention rates, it can bring to light even deeper issues within the workplace.
If not handled properly, these issues can wreak havoc throughout …
December 14, 2016
HR Acuity was pleased to announce the arrival of the 2016 Employee Relations Benchmark Study: a 57-page compendium on Employee Relations processes and procedures. Responses from 74 businesses representing over 870,000 employees provided tremendous insight into employee relations management models, documentation standards, case management trends, volume, complexity, and much more.
The 15-page Executive Summary can be downloaded for free here.
To gain even more insight, we reached out to those who downloaded the Benchmark Study and asked them to participate in a brief survey about their own standards and processes.
Below are the results and our own observations.
Employee Relations Survey Results
The average interest level from leadership in Employee Relations data is 82%. This is a bit higher than we expected, and certainly …
December 13, 2016
The open-office wave has undoubtedly soaked offices around the country. In the shuffle to appeal to millennial talent, however, organizations are finding difficulty maintaining daily office procedures. A result of open-office spaces, The Washington Post reports erosion of “workers’ attention spans, productivity, creative thinking, and satisfaction.”
But open-offices affect more than productivity; they make workplace investigations difficult to navigate—and budgetary benefits of modern floor plans can be lost to ineffective investigations.
How Do I Perform a Workplace Investigation in an Open Office?
Like the creativity involved with the open-office aesthetic, some ingenuity will be needed to keep information and interviews confidential and employees safe.
Consider Implementing a System to …