Meet Your Next Generation Employee Relations Case Management Platform
Spot the small problems in real-time and deal with them the only way you can afford to: the right way. Our proprietary employee relations case management system makes it easy to effectively document, investigate and track employee relations issues, behaviors and patterns. Tightly integrated processes from issue notification through aftercare ensure proper resolutions, employee-first experience and comprehensive insights.
Leading Brands Trust HR Acuity
Respond the Right Way. Every Time.
HR Acuity helps you categorize ER issues so you can address them consistently and appropriately.
Low Risk Cases
These are every day, expected issues falling within company norms: you’ve got the green light — nothing outside of normal HR activity is required.
Medium Risk Cases
Repeat tardiness, failing performance or “disrespect” – these issues don’t happen everyday but need to be scrutinized, documented thoroughly and monitored closely before they become bigger problems.
High Risk Cases
These are serious allegations of misconduct, harassment, retaliation or discrimination. A thorough investigation is needed to protect your employees, your organization and your brand.
Centralized and Consistent Case Management
- Embedded best practice tips, workflows, templates and built-in protocols for employee relations and investigations ensure standardization of process, consistency and reduce risk across the organization.
- Centralized data helps you leverage historical and current case information to easily spot patterns, trends and insights to identify future risk and implement preventive initiatives.
- Responsible AI-powered companion, olivER, enhances employee relations’ efficiency and effectiveness by automating administrative and tactical tasks, simplifying case analysis and enhancing decision-making while preserving the critical human element of employee relations work.
- A structured, consistent approach, backed by olivER, helps teams address issues before they escalate and reveals the “what and why” behind incidents to help prevent case mismanagement and anticipate issues, reducing the likelihood of recurrence.
Built-in Workplace Investigation Best Practices
- Plan: Create a blueprint for your investigations and plan your interviews with guided templates because what you ask is what you uncover. Use customizable communications templates to ensure process consistency, reduce risk across the organization and help employees understand what to expect throughout the process.
- Investigate: Gather the facts. Use built-in interview protocols to build trust and ensure efficient, thorough and fair investigations that comply with organizational policies and relevant regulations.
- Determine: Bring it all together. Review your findings and determine a course of action. Follow your review, handoff and decision-making process to obtain approval from stakeholders. Track communications and schedule check-ins with involved parties to uncover any unresolved issues and prevent retaliation.
Get a Clear Picture of What’s Happening in Your Workplace
- Forward-looking analytics based on trends, biases, and patterns help turn complex data into visual stories for fast, informed decisions to mitigate risk, protect your brand build trust with employees.
- Event-based analytics help monitor employee relations data in real-time to see the impact of internal and world events on case volume and forecast the likelihood of future issues and take appropriate actions to manage and mitigate related issues.
- Exclusive benchmarking allows you to compare case information with data from organizations of similar size and industry.
- Case health and alerts provide real-time assessments of case completeness and effectiveness.
- Get immediate and deeper, strategic insights with olivER, HR Acuity’s AI-powered companion.
Next Level Employee Relations Effectiveness
Seamless Workflow Management
Embedded practice tips, workflows and templates streamline processes to ensure employee issues are handled appropriately in a timely and compliant manner.
Thorough Investigations
Guided processes and protocols provide support for even the most serious of employee issues when an investigation is needed to ensure consistency, compliance and reduce risk.
Accessible Documentation and Data
Tag, track and easily access all case information with forward-looking analytics to reveal underlying themes and hotspots you might otherwise miss.
Robust Data Protection Measures
Safeguard sensitive information from unauthorized access or potential threats with robust security measures.
Plus, a Community Built Just for You
Access an exclusive community of employee relations professionals and thought leaders shaping the future of the function through:
Seamlessly Integrate Your HR Platforms with Our Case Management System
Ensure consistent, up-to-date employee records across systems. By integrating HR platforms, you can streamline data management, reduce errors from duplicate entries and improve efficiency for enhanced ER strategies.
Improve Case Management Efficiency and Experience
Improved ER Team Productivity by 20%
Delivered a 520% Return On Investment or more
Mitigated $2.4M in ER Case Litigation Risk
Our Customers Are Our Biggest Fans
Hear from just some of the people who have benefited from the cutting-edge HR software that HR Acuity has to offer:
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“HR Acuity truly is the best ER case management and investigation software solution on the market.”
Executive Director of HR Compliance
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“I can easily discover trends and metrics that help the organization to be more proactive and get ahead of issues. I can see areas of concern and then make decisions on how we will handle them.”
Associate Director of HR & Employee Relations
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“Workplace violence issues, harassment, discrimination, and retaliation are our top concerning risks. HR Acuity allowed me to manage hotspots and dig in with valid information of where things are really happening.”
HR Director, Employee Relations
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“With others, you have to adapt your process to use the tool; with HR Acuity, the process IS the tool. It walks us through, it helps keep it consistent with all of our investigators around the world, and it creates the guardrails for how we run our employee relations cases and investigations.”
Senior Director, Employee Relations
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“We are now able to clearly see trends and gaps and can take a proactive approach to our ER. We could never do this type of analysis before we had HR Acuity.”
Head of Employee Relations & HRBP NA
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“HR Acuity gives me the visibility to be able to use the insights and trends to take proactive actions, as well as manage our cases on a day-to-day basis.”
Senior Director, Employee Relations
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“HR Acuity has everything we need to handle employee issues consistently, confidently and compliantly. It’s an ER solution that’s built by ER professionals for ER professionals.”
Head of Employee Relations
Case Management Frequently Asked Questions
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Case management refers to how HR professionals handle any incoming questions or inquiries from employees. These scenarios might include disputes among co-workers, cases of alleged harassment, accusations of malfeasance or violations of company policy. This can be an intensive and time-consuming procedure if they don’t have automated workflows and other tools to help them process and share information internally as well as with other departments. It is critical that HR departments be able to resolve any employee relations issues efficiently and effectively to prevent problems from escalating and to ensure employee satisfaction.
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An HR case management software platform like ours allows you to manage, document and resolve employee relations issues, quickly and transparently while mitigating risk, both financial and legal. HR Acuity has developed a powerful software that is also more intuitive, customizable and accessible than other products you may have heard of or tried.
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A case management system enables HR managers to track of issues as they arise and run reports that can identify problems, so you can take action to prevent them in the future. It is an essential tool for HR and ER teams to ensure consistent processes that builds trust with employees and fosters an ethical, equitable workplace.
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Any claim or allegation that has been or should be elevated to the level of human resources. Tardiness and excessive sick days could be mild, while harassment, discrimination and abuse of a fellow employee would be on the severe side. HR Acuity gives you a case management tracking system that allows you to discern mild from severe and a roadmap on how to proceed either way.
